Shipping Policy

***Please Note: Our shipping warehouse will be closed on each of the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.***


Additions/Deletions Within Orders

We are unable to modify any orders once they are placed. Please double check your order before hitting submit. Thank you!

If you are trying to take advantage of a free offer using a coupon code, and you cannot get the coupon code to process, contact Customer Support before completing the order. If you complete the order and then contact us, we cannot guarantee that we can add the free offer to your already completed order. If we are unable to add the free offer to your original order, and it qualified for the free offer, you can still receive the free offer, but you will be responsible for paying for the shipping cost.

Backorders

We do our best to maintain our "in stock" status on all items. In the event an item goes into backorder, we will remove the out of stock item(s), refund your credit card/PayPal account, and ship the remaining items to you. An email will be sent out to notify you of the status of your order.

Shipping Address

**The customer is responsible for providing the full shipment details. Please make sure that your shipping information is correct and complete before submitting your order**

  • Jing Soda is not responsible for delayed or returned shipments as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages.
  • If you have unintentionally entered in incorrect information please immediately contact Customer Support. We cannot guarantee that the information will be able to be updated before your package ships out, although we will do our best to make the changes in the system.
  • If your package ships out with an incorrect address on it, and the package is lost, we are not responsible for shipping a new package to you.
  • If your package ships out with an incorrect address on it, but the package is eventually returned to our warehouse by the shipping provider, it is your responsibility to pay for the reshipment costs on the package or else we can refund the cost of the products in the order minus a restocking fee. Please note you are also responsible for any return postage fees.
  • Please do not enter both a street address and a PO box number, as this will delay the shipping of your package. If you enter a street address and a PO box number, we will ship to the PO box.

**PLEASE NOTE: Support emails will not be answered on weekends. We will do our best to contact you as soon as possible once we receive your request for support.**

Processing Times

  • Orders are usually processed within 1-2 business days of receipt from our warehouse. Delivery time quotes begin from when the package leaves the warehouse after processing is completed.
  • Processing may take 2-3 business days or more during heavier volume days. During sales and promotional periods, orders may take up to 7 business days to process.
  • The warehouse will be closed on the following days in observance of holidays: January 1st, May 27th, July 4th, September 2nd, November 28th, and December 25th.
  • You will receive an automated email from the warehouse with your tracking information when the package ships out.
  • Orders placed after 10am PT Monday through Thursday will begin processing the following day.
  • Orders placed before or after 10am PT Friday and on the weekend will begin processing starting on the following Monday, unless Monday is a major holiday, at which point orders will begin processing on Tuesday.
  • Delivery by the shipping carrier may be delayed during holidays.
  • Orders may be placed on a temporary hold of up to 5 business days if order details are incomplete or require additional review. 

Please see "Sales and Promotional Periods" section below for more details about specific sales periods.

Missing Packages

  • Currently, no package is insured above and beyond the automatic insurance offered by certain carriers. If the delivery carrier doesn't deliver your package or claims to have made the delivery but you have not received it, we will do our best to help you locate the package by opening an investigation with the carrier.
  • We are NOT the delivery carrier and are therefore not responsible for undelivered packages. However, we may be able to reship a package based on our investigation with the carrier.

Sales and Promotional Periods

  • Coupons may not be used in conjunction with sale items unless otherwise noted.
  • During sales and promotional days, orders may take 3-7 business days to process.

JING SODA DOMESTIC ORDERS

**All DOMESTIC retail orders within the CONTINENTAL (contiguous) U.S. over $69 qualify for FREE Shipping!** Free shipping method utilized is USPS. 

  • Orders are usually processed within 1-2 business days of order receipt in our warehouse. Please note: Processing may take 2-3 days or more during heavier volume days. During sales and promotional periods, orders may take up to 7 business days to process. 
  • You will receive an automated email from our warehouse with your tracking information when the package ships out.

USPS

USPS First Class Mail Service:

  • Available on orders up to 13oz. In general, please allow 1-3 business days for delivery once the order leaves our warehouse.
  • First Class Mail to military addresses/APOs will take a minimum of 24 business days to arrive. 

USPS Priority Mail Service:

  • In general, please allow 1-3 business days for delivery once the order leaves our warehouse. Delivery confirmation only. Carries $50 of automatic insurance. 
  • Priority mail to military addresses/APOs will take a minimum of 10-15 business days to arrive. 


    JING SODA INTERNATIONAL ORDERS
    **Please review your country's Importation Regulations carefully before placing your order, as we are not responsible for items refused by Customs in accordance with their prohibition policies**

    • Jing Soda happily accepts and ships international orders via USPS Priority Mail International or USPS Priority Mail Express.
    • We are not responsible for packages that go missing internationally.
    • We HIGHLY recommend using USPS Express International which does have tracking available for most countries. We will help as much as possible in the event your package goes missing, but ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.
    • Rates will vary depending on the location, weight of items ordered, and the delivery address.
    • We ship to all international countries EXCEPT Nigeria, Kazakhstan, Morocco, Ukraine, and Algeria.

    Customs Policies

    • International orders/shipments may be subject to Customs fees or taxes charged by the country in which your order is delivered. We have seen these fees range from 0% - 50%.
    • Jing Soda is not responsible for paying fees charged by Customs or the rate charged by Customs. It is the customer's responsibility to pay the Customs fee.
    • If you refuse to accept your package at Customs due to high Customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at Customs. If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back to our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge (if you haven't paid it yet) to send the package back to us.
    • Jing Soda is not responsible for reshipping orders that are refused at Customs. If Customs refuses a package, sends it back to us, and we receive it back from Customs, we can issue you a refund for the products in your order only if we receive the package back and if the contents are in sellable condition.
    • In the event the package is not returned to us by Customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.
    • International orders/shipments may be subject to possible opening of, and inspection of, goods by Customs officials in the country of delivery.
    • Jing Soda is not responsible for orders that are held up at Customs, damaged by Customs, destroyed by Customs, or refused entrance by Customs due to this process.
    • It is the responsibility of the customer to review their own country's importation regulations, as we are not responsible for items refused by Customs in accordance with their prohibition policies.


    USPS Priority Mail International
    Economy Shipping Option

    • Orders are usually processed within 1-2 business days of order receipt in our warehouse. Please note: Processing may take 2-3 days or more during heavier volume days. During sales and promotional periods, orders may take up to 7 business days to process.
    • Delivery is an estimated 6-10 business days AFTER processing is completed in our warehouse; delivery may take longer depending on Customs delays or the postal system of an individual country.
    • Tracking available to most countries.
    • Carries $200 of automatic insurance. If you would like additional insurance added to your order, please look for the option to "Including Insurance" under the shipping carrier list at checkout.
    • Additional Customs charge may apply.

    USPS Priority Mail International Claims Process: In the event your package does not arrive, there will be a 30-90 business day claim process initiated with USPS. We cannot reship your order to you until the claim is fully processed and accepted by USPS. If the claim is accepted, it will be for up to $200 (or the fully insured amount if additional insurance included), and you may choose the products to reship or accept a refund for up to $200 (or the fully insured amount if additional insurance included). If the claim is not paid, we cannot reship the package to you or process a refund.

    USPS Priority Mail Express International
    Expedited Shipping Option

    • Orders are usually processed within 1-2 business days of order receipt in our warehouse. Please note: Processing may take 2-3 days or more during heavier volume days. During sales and promotional periods, orders may take up to 7 business days to process.
    • Delivery is an estimated 2-5 business days AFTER processing is completed in our warehouse; delivery may take longer depending on Customs delays or on the postal system of an individual country.
    • Tracking available to most countries.
    • Carries $200 of automatic insurance. If you would like additional insurance added to your order, please look for the option to "Including Insurance" under the shipping carrier list at checkout.
    • Additional Customs charge may apply.

    USPS Priority Mail Express International Claims Process: In the event your package does not arrive, there will be a 30-90 business day claim process initiated with USPS. We cannot reship your order to you until the claim is fully processed and accepted by USPS. If the claim is accepted, it will be for up to $200 (or the fully insured amount if additional insurance included), and you may choose the products to reship or accept a refund for up to $200 (or the fully insured amount if additional insurance included). If the claim is not paid, we cannot reship the package to you or process a refund.

    BUYING POLICY

    The products on this site are for individual use ONLY, and cannot be resold or redistributed. Jing Soda® reserves the right to refuse service to anyone, at any time, for any reason, without notice.

    With respect to items sold on GetJing.com, we cannot confirm the price of an item until you order and can only offer products for sale that are in stock. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold on GetJing.com is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.